FAQs
What does Mano Santa LLC do?
Mano Santa LLC specializes in note servicing—we manage the day-to-day administration of real estate notes, ensuring payments are collected, records are accurate, and both lenders and borrowers are supported throughout the life of a loan.
What is note servicing?
Note servicing is the process of managing a loan after it has been created, from the time it's disbursed until it's fully paid off. This includes collecting payments, tracking balances, sending statements and notices, maintaining compliance records and handling acceleration or foreclosure processes when necessary. This helps ensure transparency and smooth communication between all parties involved.
Who can use Mano Santa Note Servicing?
We work with private lenders, investors, and property owners who hold real estate notes or need assistance managing payments and records for seller-financed properties/ real estate notes. Any investor who owner-finances properties can benefit from using a note servicing company. The collection process can become time-consuming and tedious, and Mano Santa provides the certainty that your properties are being properly managed and payments are efficiently collected and disbursed.
How do investors receive updates or reports?
We provide regular account statements and reporting via email or through your online dashboard, giving you clear insight into payment history and loan status. Lenders may see up-to-date information on their investment portfolio 24/7 through their Lender Portal.
Is my information secure?
Absolutely. We use secure systems and strict data protection measures to safeguard your information and ensure compliance with all privacy regulations.
What is Escrow?
Escrow (also called an impound account) is a service where Mano Santa collects funds for your property taxes and insurance along with your monthly payment. We then use those funds to pay your tax and insurance bills directly to the corresponding entities when they are due — so you don’t have to worry about missing a payment.
What happens if a borrower misses a payment?
If a payment is missed, our team follows up promptly with notices and offers support to help resolve the issue while maintaining compliance with loan terms.