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Our Services

Our team manages every aspect of your note servicing with precision — from payment collection and recordkeeping to escrow management, and reporting. We ensure your borrower payments are processed accurately and on time, while keeping you compliant and informed. Whether you hold one note or an entire portfolio, we provide secure, transparent, and reliable servicing so you can focus on growing your investments with confidence.

Loan Origination, Onboarding & Servicing

  • Loan Origination & Closings

  • Transfer and onboarding for borrowers and lenders

  • Verification of loan documentation and setup in servicing system

  • Welcome packets sent directly to borrowers

  • Online account access (available to both lenders and borrowers)

  • Direct deposit setup for lenders (ACH)

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Escrow & Impound Account Management

  • Escrow/impound accounts set up for property taxes and insurance

  • Collection of escrow payments included in borrower’s monthly payment

  • Payments disbursed directly to tax authorities and insurance companies

  • Annual escrow analysis completed on each property

  • Year-end escrow aggregate analysis provided

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Loan Servicing & Support Services

  • Late payment monitoring and notice generation

  • Automatic late notices sent to borrowers

  • Notification to lenders when loans become severely delinquent

  • Borrower outreach after 30 days of non-payment via letters and phone calls

    • Certified mail used for formal notices

    • Goal: re-establish borrower payment activity

  • Assistance with acceleration, foreclosure, and bankruptcy coordination with lender’s attorney

  • 120-day default notice processing

Customer Service & Account Support

  • Dedicated customer service lines open:

  • Monday–Friday: 8:00 AM – 5:30 PM

  • Saturday: 9:00 AM – 1:00 PM

  • Assistance available for both lenders and borrowers

  • Payment history provided upon request

  • Clear communication and transparency regarding account status, payments, and notices

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Payment Processing & Management

  • Monthly mortgage payments collected and processed daily

  • Multiple payment options available:

    • Checks, Money Orders, Cashier’s Checks

    • Online Payments

    • Phone Payments

    • Automatic Monthly (ACH) Payments

  • Payments logged on the date received

  • Accurate recordkeeping of all payments made and disbursed​

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Delinquency, Default & Foreclosure Support

  • Late payment monitoring and notice generation

  • Automatic late notices sent to borrowers

  • Notification to lenders on severe delinquencies

  • Borrower outreach after 30 days of non-payment via letters and phone calls

    • Certified mail used for formal notices

    • Goal: re-establish borrower payment activity

  • Assistance with acceleration, foreclosure, and bankruptcy coordination 

  • 120-day default notice processing

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Payoff, Reporting & Tax Documentation

  • Payoff demand letters available upon request

  • Year-end financial reports provided to lenders and borrowers

  • Preparation and issuance of IRS-required forms (1098 and 1099-INT)

  • Issued annually if W-9 form is on file

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Technology & Accessibility

  • 24/7 online access to account details and payment history

  • Secure digital storage of loan records and documents

  • Real-time posting and visibility of account activity

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